Privacy Policy FAQ
What are your rights when it comes to data protection?
Under the EU Regulation (GDPR), we all now have:
- The right to be informed about why and how our data is collected
- The right to access a copy of this data
- The right to rectification of any incorrect data held about us
- The right to erasure of our data if we so wish
- The right to restrict processing of our data
- The right to data portability
- The right to object to the collection, transferring and retention of our data
- Rights in relation to automated decision-making and profiling
What data do we hold about you?
- We only hold the data that you provide to us via the contact form or by telephone.
- You can request a copy of the data we hold on you by sending a Subject Access Request to dataprotection@directhousebuyer.co.uk
What do we do with your data once it has been entered onto our website?
- We retain a copy of your data electronically, for our records.
- We transfer your data to our partner company.
How long do we keep your data for?
- We keep your data for a minimum of 12 months but an absolute maximum of 6 years.
- We only hold your data for as long as is absolutely necessary.
- In each case, the length of time that we hold onto an individual's data for, will be different.
- This is because we may need to retain data longer if there is a dispute, to stop fraud or to comply with our legal obligations as a company.
Who do we share your data with?
- We share your details with a partner company. Further details are available on our policy below or upon request.
- Under certain circumstances, your data may be shared with agents or subcontractors of the company.
- In rare circumstances, we may be required to share your data with a law enforcement agency upon their request.
How can you find out more information on our data procedures?
- We welcome all enquiries about our data procedures.
- If you would like a copy of your data you will need to fill in a Subject Access Request (SAR) and email it to us.
- You can contact us with any enquiries or queries on dataprotection@directhousebuyer.co.uk